I decided to buy TrueImage 2011 home, to backup my laptop, since I will be replacing its hard disk, I am seriously thinking of returning the software and asking for a refund, it’s been a total pain, first issue had to do with permissions and it not liking the software I had installed previously not sure which software, but I had to disable my virus checking software, and every service not written by Microsoft, and then run it as “Administrator” not sure which one of those things killed the initial startup, but I did get it going finally, But that is only the first stumbling block.
I am using the ftp destination for backing up, which basically goes like, first time I tried it with just plain wireless, N class network adapter and after it uploaded its first gigabyte it estimates the ETA of 2 days and 8 hours. That would never do. So I hook up wire and see if it could recover, it can’t FAIL. Like really it can’t restart a ftp connection? How lame.
But it gets better. I restart the backup process, this time it gives a better speed only 8 hours to backup the 160GB hard drive. Well it’s now about 1am, and I have to work in the morning, so I lock my screen and head off to bed. I wake up in the morning thinking it will be done or perhaps I will have an hour or two left. You guessed it, it’s not done, I sit looking at my login screen, Microsoft decided it was the right night to install patches, and reboot my machine around 2am…. Not sure how much I blame Acronis for this issue, but it could of made Microsoft wait… I kick the backup off again and head off to work. I get home, to find an error message and the backup has failed, used their trouble shooting tools that link into their knowledge base, a few hits, but nothing seems valid, so I try again, and 8 hours more, FAIL again. Lots of fighting with ftp connections, sure you can create them, but they don’t give you a way to delete them and start over, talking about second class destination.
Well this process started Wednesday at around 6pm, it is now Friday 11:39pm, I finally got tired of fighting this and decided to open a ticket, I avoided this process because it feels too much like being at work opening tickets, of course there automated system decides to use Microsoft outlook to send off an email, I have outlook installed but not configured so fail again. I think spent another 20 minutes looking for the way to upload it manually. After I upload there “troubleshooting packet” the upload process tells me it knows a possible solution, so I read the first link and low and behold comes a page that mentions it doesn’t like proftpd, that I have been trying to use, okay you know your software hates proftpd and needs features that some ftp servers don’t support why not check for them and bitch about the lack of them preferably in pure English FAIL again. Further the doc doesn’t mention a ftp server that they support FAIL again. If you Google Acronis ftp server, you get there software to backup Linux servers. So we have a company that supports Linux, but won’t give you a list of ftpd servers that works in Linux with Acronis trueimage and I couldn’t even find a list of supported ftp servers on their forum. It seems like there whole error reporting is for machines, every error is a hex code, and can’t you print out the error means in English. This is a home product…
For those that found this blog entry because you have been bitten by the ftp problem. I did find an ftp server that appears to work, it is pure-ftpd which ubuntu has, all you have to do is install it.